By Theresa Pojuner on September 13, 2016
You have been given the task of setting up a plan to make sudden changes to, e.g., processes. How do you let people know and how do you communicate planning objectives that you have developed. What do you do first? What if there is resistance? First Steps Communicate with and set up meetings in order […]
By Gail Zack Anderson on August 18, 2016
How you speak, and the words and phrases you use, make a huge impact in the way you are perceived on the job, as well as in everyday life. For example, every time I hear someone say, “no problem,” I cringe. Why are you even bringing up the word problem? Instead, focus on the positive […]
By Theresa Pojuner on July 17, 2016
A whiteboard provides a form of visual communication for many businesses from healthcare to technology, to manufacturing to marketing or education. A whiteboard is like a blank sheet of paper, only it is made out of metal and is an erasable board similar to a blackboard. Because it is used for information communication, one can […]
By Gail Zack Anderson on July 5, 2016
How much time do you spend each day communicating person to person? You may be solving a problem with a customer, leading your team on a project, holding a meeting, or discussing performance issues. I bet this is a huge part of your workday. Yet most of us give very little attention to what kind […]
By Theresa Pojuner on May 28, 2016
How do you provide educational content? How do you know if it is valid and usable? The answer is by providing good communication. How do you do that? What if there was, e.g., some technical knowledge that needed to be shared? Communicating and delivering that information can be challenging. Many learners attend networking sessions, seminars, […]
By Gail Zack Anderson on May 10, 2016
How often have you heard the following phrases? No problem I can’t do that You’ll have to I’m not going to discuss that I’m not going to take up your time I’m not going to go into detail That will never work It’s a good idea, but It is so easy to fall into the […]
By Theresa Pojuner on January 31, 2016
Communicating electronically is widely used for businesses, education, heath, and individuals. All businesses big or small use mobile, networking, or virtual devices to communicate. It is one of our most important and popular tools. We use our smart phones, tablets, or any other devices every second of every day. We use these devices at work, at […]
By Theresa Pojuner on October 13, 2015
In continuing the topic of business cases, here are some tips on creating a Business Case. How do you begin to create your business case? A business case justifies the value of a project by defining the goal and scope of the project. It will describe the usefulness of the project and the consequences if […]
By Gail Zack Anderson on August 3, 2015
Are you prepared to introduce yourself in a way that builds credibility and trust? If you are uneasy or uncomfortable introducing yourself, or do it poorly, your presentation, meeting or training session can get off to a bad start. Take time to plan and rehearse your openings. Guidelines: State your name clearly, maybe more than […]
By Gail Zack Anderson on July 10, 2015
Some meetings and training sessions seem to drag because you can’t get a good discussion going. Other times, people start talking and can’t seem to stop, or arguments and conflicts devour precious time. In order to facilitate effectively, you need to know both how to get a group started, and then how to manage the […]
Gail Zack Anderson, President of Applause, Inc., has nearly 20 years experience in training and coaching. She
provides individual presentation coaching, and leads effective presentation workshops and effective trainer workshops.
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Theresa Pojuner is a Documentation Specialist with over 20 years of writing experience and is skilled in many areas of documentation, for example, Style Guides, Training Manuals and Test Cases, wth a specialty n Technical Writing and Procedures.
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