Body Language

Better Communication: Check Your Approach

A recent workshop discussion led to this question: what kind of communicator are you, really? What are the best practices to adopt in order to be a great communicator? The class participants thought about what kind of attitudes we sometimes bring to communication, and came up with this list of best practices. As you read […]

Five Keys to Effective Communication

Five Keys to Effective Communication

How much time do you spend each day communicating person to person? You may be solving a problem with a customer, leading your team on a project, holding a meeting, or discussing performance issues. I bet this is a huge part of your workday. Yet most of us give very little attention to what kind […]

When No News Isn’t Good News: What You Team Members Want To Know About Change

When No News Isn’t Good News: What You Team Members Want To Know About Change

Your organization is undergoing a significant change, and your team is worried. They want to know all the details about the change. Right now. Trouble is, all the details are not yet spelled out. Plus you have been asked to wait to talk about some aspects of the  change until others have been notified. No […]

10 Tips for Speaking with Focus and Composure

10 Tips for Speaking with Focus and Composure

These days we all seem to be engaged in multi-tasking, running from one meeting to another without a moment’s reflection in between. There is barely a moment to catch our breath, let alone time to mentally prepare for the next meeting. It’s stressful and exhausting, especially when you need to speak or present. It should […]

Communication During a Crisis

Communication During a Crisis

An accident happens in one of your plants. Your firm’s product is found faulty. A disgruntled employee brings a lawsuit against your firm. Suddenly, all eyes are on you, from the press to the public to your organization’s people. As a leader, how do you think clearly and communicate professionally and correctly under the gun? […]

15 Quick Tips for Delivering Slides and Visual Aids

Slide shows getting boring? Next time you get ready to deliver a presentation using slides, review this list and commit to delivering your slides with impact. Decide if a slideshow is really needed. If it adds value to the audience, use it. If you are using it as a crutch, skip it. Don’t just tell. […]

Face it; Your Face is Showing: How to Manage Your Facial Expression When You Speak

Face it; Your Face is Showing: How to Manage Your Facial Expression When You Speak

There was Mary, with a goofy smile on her face, telling her audience about a serious situation they were going to be facing. They had a hard time buying it. There stood Frank, welcoming new customer to a plant tour, with a sour, grim facial expression. They didn’t feel the vibe. Do facial expressions matter? […]

Golden Rules for Great Listening

Listening is a huge part of our daily life, both at work and at home. How good a listener are you–really? Because we rarely if ever give it any special attention, we might not be as good at listening as we would like to think we are! Here are some pointers that can help you […]

Quick Tips for Better Body Language and Stance

Quick Tips for Better Body Language and Stance

Presenting? Don’t obsess over how to stand and move in order to project confidence; follow these guidelines and you will look—and feel confident when you speak. Stand tall from the ribcage; this looks confident–strong yet relaxed. Keep your head straight but not rigid. Plant your feet, weight distributed evenly between both feet and place your […]

Five Simple Tips for What to do With Your Hands When You Speak

Five Simple Tips for What to do With Your Hands When You Speak

Ah the angst–what do you do with your hands. We rarely wonder about them until we stand up to speak and then suddenly it’s all we can think about. In our pockets? Locked up tight? Behind our backs? No, no and no. In case you are wondering, here are the things you should be doing. […]

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