How to Handle Undesirable Behaviors in Presentations or Training: Use the Intervention Escalator

Over time, as I heard and experienced similar audience behaviors, I developed and shared the Intervention Escalator, a reminder to start with more subtle interventions, and move toward more extreme responses only as needed. The hope was that presenters could use subtle but active interventions to maintain harmony in meetings, presentations, or training sessions without relying on extreme or unilateral methods.