Has this happened to you? All along you thought you were doing fine. Then you get hit with this bomb from your boss: “Peter, we need to talk about your team. I’m concerned about……..”
As you listen to the criticism and your adrenaline starts to flow, pause – take a deep breath – and heed these three tactics:
1. Control your feelings whether anger or disappointment.
We call it constructive criticism and it usually is. But it can also feel painful, embarrassing and personal. Recognize your initial feelings and then put them aside so the noise doesn’t crowd out your hearing.
2. Look beyond the delivery and listen to the message.
Even if the feedback is delivered poorly, it doesn’t mean it’s not valuable and insightful. Not everything will be communicated in “I” statements, focused on behaviors and shared with compassion. Avoid confusing the package with the message.
3. Don’t agree or disagree. at this point. Just collect the data.
Feedback is useful information about how someone perceives you or your situation, i.e. your team’s performance. Let go of the need to respond immediately, get into a listening mode and fully understand what is being said. Probe for more data. Ask for examples. Even ask for suggestions. Only then respond with your story and your facts. Then move into problem solving.
How to Respond?
If you feel you’ve been blind sighted by the criticism and you’re unsure how to respond, then what? It depends. If it’s from someone whom you don’t want to deal with right now, smile and say “Thank you for the insight, I’ll think about it carefully.” And then change the subject or politely leave the situation.
If it’s your boss, you can’t side step it. You need to deal with it. You can perhaps delay the discussion to later in the day or ask for 15 minutes to finish a crucial project. If that doesn’t work and it has to be now, then stop what you’re doing; turn off email, phone and messaging; take several deep breathes and clear you mind; and remember the above three ideas.
Career Success Tip:
When criticized, don’t turn on the immediate impulse to defend yourself, blame others or other negative behavior. Rather turn it into a learning experience. Pick out at least one thing that you will change so that you will become more effective in your job or in advancing your career.
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- Copyright © 2011 Marcia Zidle career and leadership coach.
Marcia Zidle, a certified career strategist and business coach, works with high potential, high impact executives, managers and professionals to advance their careers and grow their leadership capabilities. 
Good advice! No one likes criticism-constructive or not. If you follow the advice of removing the emotions, which is difficult to do in any tense situation, then you can better evaluate the issues at hand. All of us should look for ways to improve our performance but when you are on the receiving end of any type of criticism, it is difficult not to be defensive instead of really looking for some value in the message.
How do you handle this when you know this kind of feedback is constantly occurring out of personal feeling instead of professional. My manager does not hide from anyone not just me that she does not like me so she refuses to give me positive feedback regarding any of my work no matter how good it may be. Instead she will deliberately make all my reviews very low without any specifics as to why. I have had all perfect reviews until I was promoted under her. I have never been called in the office for any negative reason telling me i have done my job wrong or missed a deadline, i have only been called in when she tells me i have a negative attitude toward her after she had completely disrespected me and tore me down in front of all my peers in our leadership meetings and I have a upset look on my face. I ask her for examples of what i have said or done wrong to her and she again just states i look at her wrong, when i ask what i need to improve per my job task she just tells me she will get back with me but has made it clear my job is in jeopardy. I have worked really hard to move up into leadership and pride myself in supervising my team but i feel that my team suffers because she refuses to recognize their accomplishments just to get back at me which is not fair due to the hard work they are putting in. How do I handle something like this. If i go to my VP she will get worse I am sure??