Finding the best VOIP app is a tall order, as there are a tremendous number of options to choose from. Routing voice calls over the internet is becoming more economical and can provide a whole range of other benefits. Moreover, you can probably find an option that meets specialists’ needs in most areas. Check out our list of the best choices to see what’s available.
- Best Overall – 8×8
- Best for Keeping in Touch – Google Duo
- Best for Security – Signal
- Best for Personal Use – Viber
- Best for Business Services – Dialpad
- Best Softphone App – Zoiper
- Best for Office Phone Systems – RingCentral
- Best Free Option – Linphone
8×8 Express – $15/user per month
Caller ID, call forwarding, voicemail w/transcription
Medium-sized library of popular apps
Support docs, phone and chat support
Group video calls, video and voice mail messages
Can limit mobile data usage
Works w/google apps
Help docs and community support
In-app purchases in cryptocurrency, disappearing messages,
Select data usage level
Support docs, help requests, and community support
Web calls – Free
Viber Out USA – $1.99/month
Calls sync across platforms, create and share stickers + gifs, social communities,
Can restrict data usage
Support docs and help request form
Standard – $15/user per month*
Access from any device, share files, virtual receptionist
Limited control on data usage
GSuite, MS Office, Slack, Salesforce, and more
24/7 phone support w/some plans, help docs, chat support
Zoiper Pro – One-time cost of $49.95
Call forwarding, auto transfer, call recordings, Voicemail
Connection status notifications
Outlook, Freshdesk, Salesforce, API
Help docs and phone support
Price scales to users. Example pricing:
Essentials – $19.99/user per month*
Get new numbers or keep existing ones, move freely between devices
GSuite, MS Office, Salesforce, Slack, APIs
Help docs, phone and chat support
Handle multiple calls, call recording, call transfer
Best Overall – 8×8. The name is simple but the service they provide is sophisticated and complete.
The Best VOIP App for Business & Personal Use
Find the very best softphone app for both business and personal use.
With the aim of providing unified communications across an organization, 8×8 offers a full-service VOIP option, including call center services. The app can handle conference calls of up to 500 and also group chats.
The 8×8 app includes SMS support for business messages, call handling, and a virtual receptionist. In addition to the desktop app, there is both an iOS and Android app.
- Self-service number porting.
- Supervisor analytics available.
- Some features cost extra
Duo defaults to video calls, switching to voice when your local network slows down. It can do both user-to-user calls and group calls. When connecting to another user, you can make completely free calls over the internet.
You can find any number of VOIP apps on Google Play, including more than one from Google itself. Another option is Google Voice, which may offer more phone-like features, but is limited in availability at the moment. Check out our list of free VoIP phone services if you’re interested in a free service.
- Simple to use.
- Easy to place phone calls.
- Group calls up to 32 people.
- Works across Android and iOS devices.
- Limited in some features.
If your concern is security, Signal is the app for you. It was created by a non-profit, so it offers free VOIP calls and texting. Everything, whether texting, video, or phone calls, is encrypted. Additionally, messages can be automatically deleted.
If security isn’t a major concern, however, it may not be the best option. Signal lacks a lot of features for managing personal and business calls you may miss.
- Unlimited video and voice calls.
- Unlimited text messages.
- Lots of powerful security features.
- Sparse call handling features.
Viber’s free VOIP app allows unlimited calling, but only as long as they’re VOIP calls. If you want to make voice calls to a phone number, you’ll need to opt for Viber Out and a small fee. Text messages remain free regardless. Where Signal offered a stripped-down app with a focus on security, Viber puts a similar focus on social media.
- Request or delete data held by Viber.
- Connect social media accounts.
- Move calls to any device w/Viber installed.
- Missing some features like voicemail and call forwarding
Dialpad is essentially able to wholly replace a business’s phone system completely, moving everything to VOIP calls. There’s more to this VOIP app than the ones we’ve looked at so far, with all the basic calling features you expect these days, including call forwarding, hold queues, and more.
Dialpad also allows you to create ring groups to get a hold of entire departments or teams at once. Group calls are also supported, as are both local and international calling options.
- Local number support.
- API and Webhooks to create integrations and notifications,
- Create ‘ring groups’ for teams.
- Plans have max users
Zoiper is unusual among VOIP apps in that it’s a single-payment purchase, rather than a subscription service. Note that’s because Zoiper is a softphone product and requires a separate VOIP provider.
While there is a free option for Zoiper, most of the features you’ll want, like call recording, forwarding, and conference calls require Zoiper Pro. The free option does provide unlimited video and voice calls over the internet.
In addition to features you’d expect with a phone service, Zoiper offers some high-tech options. Most notably, you can define rules for automatically handling calls and other events.
- Limited free version.
- Call recording.
- Set up event rules for automation.
- One-time payment.
- No features for managing mobile data
RingCentral’s VOIP app is focused on desktop use for business video and voice call service. There is a volume discount on users and certain features, like a business phone number in any of 100+ countries and unlimited international calls, but this may not appeal to those looking for a personal phone. Other features include analytics, call recording, and other tools to create a call center. All these reasons are why it’s ranked at the top of our best VoIP providers list.
- Toll-free numbers available.
- Analytics on call quality, duration, and more.
- Limited mobile features
While there are a lot of slick VOIP apps out there, with the internet, there’s always another option. Linphone is an open-source, completely free voice app that also offers video calls and instant messaging. However, like Zoiper, Linphone is a softphone that requires you to work with a provider, though it will work with an existing SIP account.
As far as Linphone is concerned, however, you can have unlimited calling at no charge. Unfortunately, conference calls are limited to eight members with Linphone.
- Free and open-source.
- Handle and merge multiple calls.
- Search bar to find features.
- Up to 8 attendees on video chats.
- Open source means lack of support.
Choosing the Best VOIP App
The best VOIP apps can provide an economical way to get state-of-the-art phone services. However, using a VOIP can be a labor-intensive way to save money. There is a long list of potential options and, even setting aside technical concerns, there are a range of different features to choose from.
Whether you’re interested in business or personal use, calling from a desktop or your mobile devices, there is an option to match. There are some factors you may want to keep in mind regardless, however.
Most VOIP apps include features to keep video and voice calls connected and smooth, even when internet connection speeds drop. To some extent, there’s also a limit to what even the best voice apps can do. However, if you’re relying on your business’s phone system to support a POS system or call center, every little bit may help.
There are a number of features people have come to expect from their phone services. Most voice apps can handle voicemail, call waiting, caller ID, and other standard features. However, if you’re interested in a VOIP app, there are probably additional features that you’re looking for. Common options include:
- Making and receiving landline calls.
- Making and receiving unlimited calls.
- Call recording.
- Conference calls and group chat.
- Business SMS messages.
- Screen sharing on video calls.
It’s also usually possible to make phone calls directly from your desktop or use your VOIP app as an alternative to making calls on your mobile device. Some apps let you switch between a standard and VOIP caller on Android devices and iOS devices. You can even make VOIP calls over a mobile network, without WiFi, though beware of running up hefty data charges.
Security can be a priority, particularly when using VOIP apps to provide a phone system for your business. Most VOIP apps include hefty security as a basic part of their internet protocol, over and above what you’d get with a standard phone.
VOIP calling may be a particularly attractive option if security is a concern or you want to keep business communication private. You may want to avoid a softphone app, however, as full-service options may provide more security.
Tracking down bugs can be an unfortunately important aspect of using new technology like VOIP apps. However, you probably don’t want to spend time tracking down problems just to make voice calls. Support can be very important.
Cross-platform support can be important for a business since employees probably use a mix of iOS and Android devices. Video calling support may be more important if you’re trying to stay in touch with distant relatives. Some options may offer more help in certain areas.
Frequently Asked Questions (FAQs) for Best VOIP App
Bottom Line on Best VOIP App
The number of businesses and private individuals moving to VOIP apps for phone calls is only growing. The advantages to be gained, from saving money to fancy features, are undeniable. However, getting phone service isn’t as simple as buying a phone and hooking it up anymore. It’s important to know what you’re getting, whether it’s for your business, your mobile phone, or your home.