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What is Professional Development? I began this article by looking again at the differences between…
You stand at the podium or in the classroom waiting to begin. You have all…
Every once in a while it is necessary to get the details. The following article…
Nah uh! But I don’t gamble in the traditional way. I hope you enjoy this…
Who says your failures can’t lead to success? Employers it seems. We are fond of…
We know training is important to both organizations and employees, yet it is often seen…
Most of us “technology-minded” people think we are connected to the world, but we aren’t.…
The Age of Technology seems to be creating more introverts than ever. Although not true…
Our current generation of millennial professionals will make up the majority of the workplace in…
Do we educate the consumer or train those who do, or should that even be…
You received an example of customer service gone awry. Perhaps now, an explanation and discussion…
We all know bad customer service when we see it. It makes us frustrated and…
Disclaimer: the following is a story, a fairy tale, a piece of fiction, a satire.…
It seems the Transportation Security Administration or TSA does not train its agents in any…
Do we treat shy or introverted people any different from other trainees? We should. This…
Because it’s idiotic! Really, don’t make it worse than it already is. Customer service as…