Index of Topics in Free Management Library



Developed by Carter McNamara, Authenticity Consulting, LLC.
Categories of topics are listed alphabetically
Topics within categories are listed alphabetically -- otherwise, in typical order of use


Action Learning
Understanding Action Learning
- What is Action Learning?
--- Remember -- Action Learning is a Framework Within - - - Which There Can Be Variations
--- Brief Descriptions of the Process
--- Overviews of Process and Program Components
- Some Theories Underlying Action Learning
- Some Models of Action Learning
- Numerous Examples of Applications of Action Learning
Action Learning Components & Programs
- Components
--- Problem
--- Group (Set)
--- Questions
--- Actions
--- Learning
--- Coach
- Developing Action Learning Programs
- Evaluating Action Learning Programs
Context of Action Learning Programs
- Other Methods of Reflection and Learning
- Understanding Learning and Development
- Many Forms of Development
- Practitioners in Learning and Development
Related Resources and Topics
- Related Library Topics
- General Resources
--- Organizations
--- Bibliographies About Action Learning
Advertising and Promotion

- definition
- advertising glossary
- advertising laws
- planning
- writing ads
- classifieds (newspapers, etc.)
- direct mail
- - - mailing lists
- signs and displays
- radio and T.V.
- online
- measuring results
- also see:
- - - public and media relations
- - - product development
- - - marketing
- - - sales
Benefits and Compensation
- basics of benefits
- planning a benefits program
- buying benefits
- basic of compensation
- salary surveys (general and technical)
- also see:
- - - career development
- - - employee law
- - - employee performance management
- - - employee wellness programs
- - - personnel polices, handbooks and records
- - - staffing
Boards of Directors
Duties and Responsibilities

- Comparing For-Profit and Nonprofit Boards
- For-profit Boards
- Nonprofit Boards
- Board Systems and Operations
Corporate Documents
- Articles and Constitutions
- Resolutions
- Bylaws
- Board Policies
Accountability, Auditing and Disclosure
- Auditing and Compliance
- Disclosure and Reporting
Liabilities and Risk
- Liabilities
- Insurance (including D&O)
Laws Guidelines and Ethics
- Governance laws
- Securities Laws
- Corporate Ethics
Officers and Roles
- General guidelines (all roles)
- Chairperson
- Vice Chair
- Lead Director
- Committee Chair
- Secretary
- Treasurer
- Board Member
- Chair and CEO Role Combined?
- Other Roles
Staffing the Board
Composition of Members
-- General
-- Independence of Members
-- Board Diversity
-- Women on the Board
- Board Size
- Term Limits
- Board Succession Planning
- Recruiting Members
- Joining a Board
- Director Compensation
- Improving and Removing Members
Orienting, Educating, Informing Members
- Board Orientation
- Board Training
- Board Manuals and Packets
Board Evaluation and Development
- Governance Codes and Reports
- Types of Board Problems
- Board Evaluation
- Procedures to Improve Boards
- Life Stages of Boards
- Possible Models and Structures
- General Adivice
Special Topics
- International Governance
- Trends in Governance
- Philosophical Thoughts
General Resources
- Nonprofits
- For-Profits
Board Committees
- Forming Committees
- Advisory Committees
- Audit Committees
- Compensation Committees
- Executive Committees
- Finance Committees
- Fundraising Committees
- Grant Making Committees
- Governance Committees
- Marketing Committees - Public Relations Committees
- Personnel Committees
- Programs Committees
- Risk Committees
- Strategic Planning Committees
Board Meetings and Retreats
- General Guidelines
- Agendas
- Meeting Minutes
- Virtual Meetings and Board Portals
- Annual General Meetings
- Executive (In-Camera) Meetings
- Retreats
Supervision of Chief Executive
- Hiring the CEO
- Hiring Interim CEO
- Evaluating CEO
- CEO Succession Planning
- Executive Compensation
- Board CEO and Employee Relations
Shareholders and Stakeholder Relations
- Shareholder Relations
- Shareholder Value
- Shareholder Activism
- Stakeholders
- Proxies
- also see:
- - - chief executive role


Capacity Building (Nonprofit)
- Suggested Previous Readings
- Articles About Capacity Building
- Common Functions in Nonprofits
- Organizational Performance Management Approaches
Career Development
- career advancement
- career change
- career planning
- dress for success
- networking
- resumes
- job satisfaction
- job searching
- interviewing for a job
- social networking
- also see:
- - - employee performance management
- - - employee wellness programs
- - - jobs
- - - personal development
- - - personal productivity
- - - personal wellness
- - - staffing
- - - training and development
Chief Executive Role
- what is the "chief executive officer"?
- what do chief executive officers do?
- core areas of knowledge and skills
- - - basics in management and leadership
- - - planning
- - - organizing
- - - leading
- - - coordinating activities/resources
CEO development
Evaluating the CEO
transitioning to new CEO
"founder's syndrome"
- also see:
- - - boards of directors
- - - CEO contracts
- - - management (an introduction)
Coaching
Understanding Coaching
- What's Coaching? Compare to Other Fields?
- General Framework of a Coaching Program
- Coaching Conversations and Laser Coaching
--- Coaching Conversations
--- Laser Coaching
Coaching as a Service
- Benefits of Coaching
- Hiring a Coach and Getting Coached
--- Would You Benefit from a Coach? What Kind?
--- What's the Cost? How Long Does It Take?
Field of Personal and Professional Coaching
- Two Broad Categories of Coaching
--- Performance Coaching
--- Well-Being (Life) Coaching
- Domains of Coaching
--- Self-Coaching
--- One-On-One Coaching
--- Peer Coaching
--- Group Coaching
--- Organizational Coaching
- Some Common Types of Coaching and Virtual Coaching
--- Business Coaching
--- Career Coaching
--- Leadership, Executive and Management Coaching
--- Life Coaching
--- Virtual Coaching
- Some Examples of Coaching Models
Doing Coaching
- Useful Skills for Coaches
- Coaching Others
- Evaluating Coaching
Business of Coaching
- Profession and Professionalism for Coaches
- Business of Coaching
General Resources and Topics
- Some Coaching Training Organizations and Associations
- Resources With Many Resources About Coaching
- Bibliographies of Books About Coaching
- Many Related Topics
Communications (Face-to-Face)
- feedback
- interviewing (by media, for jobs, exit, etc.)
- listening
- presenting / speaking
- non-verbal
- questioning
- also see:
- - - communications (writing)
- - - interpersonal skills
- - - organizational communications
Communications (Writing)
- general advice
- composition skills
- - - grammar
- - - spelling
- - - style
- - - transitioning
- basic writing skills
- - - preparation checklist
- - - audience (targeting)
- - - formatting
- - - drafting
- - - proofreading
- reference materials (dictionaries, etc.)
- some types of correspondence
- - -"bad news" letters
- - - brochures
- - - e-mail
- - - factual writing (the "facts")
- - - memos
- - - minutes (of meetings)
- - - netiquette (e-mail style)
- - - newsletters
- - - procedures
- - - questionnaires
- - - reports
- - - sales letters
- - - sales proposals
- - - slides
- - - surveys
- - - technical writing
- also see:
- - - communications (face-to-face)
- - - interpersonal skills
- - - organizational communications



Computers, Internet and Web
- planning and buying
- software (including free software)
- learning
- basic maintenance and support
- Computer and Network Security
- getting connected (including free ISPs)
- Internet
- Intranets
- World Wide Web (basics, building, promoting)
- security (break-ins, hoaxes, spam, viruses, etc.)
- policies (usage)
- also see:
- - - building and managing virtual teams
- - - e-commerce (business on Internet
- - - - - - searching the Web
Consultants
- Understanding Consultants and Consulting
- Doing Consulting
- Hiring Consultants
- RFPs, Proposals and Contracts
- Additional Information for Nonprofits
- General Resources
Controlling / Coordinating Activities
- Organizing (many kinds)
- also see:
- - - planning
- - - organizing
- - - leadership
Creativity and Innovation
- basics of creativity
- various methods (brainstorming, De Bono, etc.)
- basics of innovation
- also see:
- - - marketing
- - - product development
- - - strategic planning (esp. strategizing)
Crisis Management
- overview
- critical incident analysis
- also see:
- - - insurance (business)
- - - risk management
Customer Satisfaction
- basics
- handling customer complaints
- responding to angry customers
- measuring customer satisfaction
Customer Service
- basics
- call centers
E-Commerce
- basics and getting started
- getting computers, Internet, Web, etc.
- electronic data interchange (EDI)
- building and managing virtual teams
- product development
- online stores
- online marketing, ads, sales, etc.


Employee Performance Management
- a story
- overview
- determining performance goals
- performance plans
- observation and feedback
- performance reviews (including 360-degree)
- rewarding performance
- performance problems
- performance improvement plans
- firing employees
- also see:
- - - benefits and compensation
- - - career development
- - - employee wellness programs
- - - human resource management
- - - staffing
- - - training basics
Employee Wellness Programs
- drugs and alcohol in the workplace
- diversity management
- - - basic overviews
- - - teaching diversity appreciation & mgmnt
- - - major topics
- - - - - - age
- - - - - - ethnicity and race
- - - - - - religion
- - - - - - sexual orientation
- - - - - - gender
- employee assistance programs
- ergonomics (safe facilities in the workplace)
- HIV/AIDS in the workplace
- preventing violence in the workplace
- safety in the workplace
- spirituality in the workplace
- also see:
- - - benefits and compensation
- - - career development
- - - employee wellness programs
- - - human resource management
- - - personal wellness
- - - staffing
- - - training basics
Business Ethics and Social Responsibility - managing ethics in workplace
- social responsibility
- complete handbook for managing ethics
- - - definitions
- - - common myths
- - - benefits to managing (moral and practical)
- - - overview of ethics program
- - - managing ethics program
- - - key roles and responsibilities
- - - odes of ethics
- - - codes of conduct
- - - ethics policies
- - - guidelines for resolving dilemmas
- - - ethics training
- also see:
- - - legal information (U.S. law)
- - - policies (personnel)
- - - risk management
Evaluations
- advertising efforts
- Boards of Directors (self-evaluation)
- chief executive (by the Board of Directors)
- customer satisfaction (measuring)
- employee performance
- financial practices in nonprofits
- fundraising practices in nonprofits
- group performance
- human resources mgmnt practices (nonprofits)
- legal matters in nonprofits
- organizational communications
- organizational performance
- planning practices in nonprofits
- programs (goals, processes, outcomes, etc.)
- sales performance
- self-assessments
- training and development
- also see:
- - - Organizing (many kinds)
- - - organizing (many kinds)
- - - planning


Facilitation
Understanding Facilitation

What is Facilitation?
What Does a Facilitator Do?

Facilitation as a Service
How Do You Recognize a High-Quality Facilitator?
Would You Benefit from a Facilitator? How Much Would It Cost?
Core Skills for Facilitators
Core Interpersonal Skills for Facilitators
Core Group Skills for Facilitators
Types of Groups and Applications
Common Types of Groups
Popular Group Applications and Activities
Doing Facilitation
Preparing to Facilitate
Ice Breakers and Warmup Activities
Basic Tips for Successful Facilitation
Staying Centered During Facilitation
Business of Facilitation
Professionalism and Ethics
Credentials
Starting a Facilitation Business
Facilities Management

- introductory and general
- specific facilities (signage, computers, etc.)
- setting up office
- telecommuting (working from home)
- inventory management
- logistics and transportation
- also see:
- - - ergonomics
- - - operations management
- - - product development
- - - quality management
- - - safety in the workplace
Financial Management (For-Profit)
- basics
- - - role of treasurer
- - - getting an accountant or bookkeeper
- - - buy accounting software
- - - getting a banker
- - - basic overview of financial management
- bookkeeping basics
- financial planning
- financial controls
- managing a budget
- managing cash flow
- credit and collections
- budget deviation analysis
- managing fixed assets
- financial statements
- - - profit and loss statement (Income Stmnt.)
- - - balance sheet
- financial analysis
- - - profit analysis
- - - break-even analysis
- - - ratios
- financing major purchases
- cost cutting
- also see:
- - -
- - - fundraising (financing by for-profits)
- - - starting a for-profit business
- - - taxation (for-profit)
Financial Management (Nonprofit)
- basics
- bookkeeping
- financial controls
- financial planning
- designing a budget
- managing cash flow
- credit and collections
- budget deviation analysis
- managing program finances
- f ixed assets
- inventory
- financial statements
- - - cash flow statements
- - - statement of activities
- - - statement of financial position
- financial analysis (ratios, break-even, etc.)
- financial reporting
- - - annual reports
- assessments and audits
- coping with cutbacks
- also see:
- - - fundraising & grantwriting (nonprofits)
- - - starting a nonprofit
- - - taxation (nonprofit)
Fundraising (Financing by For-Profits)
- general advice
- your money
- seller financing
- angels
- banks and finance companies
- state agencies
- SBA-backed loans
- venture capitalists
- also see:
- - -
- - - finances and accounting (for-profit)
- - - starting a for-profit business
- - - taxation (for-profit)
Fundraising (by Nonprofits)
- Fundraising Basics
- Fundraising and the Law
- Fundraising Leadership: Board, Development Directors
- Development Staff: Hiring, Evaluating and Firing
- Direct Appeals
- Grants: Foundation and Corporate
- Special Events
- Annual Funds
- Major Gifts and Planned Giving
- Capital Campaign and Endowment Fundraising
- Fundraising Online
- Fundraising Software
- Fundraising Planning (Tying It All Together)
- Hiring Fundraisers and Paid Solicitors
- Evaluating Your Fundraising Knowledge and Practices
- Related -- But Sometimes Not Necessarily Related
- also see:
- - - finances and accounting (nonprofit)
- - - starting a nonprofit
- - - taxation (nonprofit)
- - - program development and evaluation



General Information
- Org's That Help
- Free Trainings
- Supersites
- Online Groups
- Join Peer Group
- Blogs
- Periodicals
- Reference Mat'ls
- Job Banks
Group Performance Management
- see Facilitation (above)
Group Skills
- see Facilitation (above)
Growing Organizations
- understanding life cycles of organizations
- deciding whether to grow
- evaluating organization -- doing well now?
- are you personally ready?
- typical challenges in growing
- general advice to grow organization
- getting professional help
- financing growth
- planned growth -- business planning
- planned growth -- organizational change
- ways to grow -- product and market dev.
- ways to grow -- organizational alliances
- ways to grow -- buying a franchise
- ways to grow-- buying a business
- you may need to add staff
- also see:
- - - starting an organization
Guiding Skills
- coaching
- counseling
- delegating
- mentoring
- morale boosting
- motivating
- power and influence
- also see:
- - -
group skills
- - - leadership (an introduction)
- - - Basic Overview of Supervision
Human Resource Management
- overviews of human resource management
- talent management
- getting the best performers
- training employees
- paying employees (and providing benefits)
- ensuring compliance to regulations
- ensuring safe work environments
- sustaining high-performing employees
Insurance (Business)
- basics
- buying insurance
- reference materials
- also see:
- - - crisis management
- - - risk management
Interpersonal Skills
- building trust
- conflict (interpersonal)
- etiquette (manners)
- handling difficult people
- negotiating
- office politics
- valuing diversity
- also see:
- - - communications (writing)
- - - communications (face-to-face)
- - - organizational communications



Interviewing (many types)
- exit interviews
- interviewed by the media
- interviewing as research method
- interviewing for a job
- interviewing job candidates
Leadership (All About)
Introduction
--- How to Approach This Topic
--- What's a Leadership Theory, Model, Style?
Definitions of Leadership
--- Views that Leading is Different Than Managing
--- View That a Difference is Not Good
Major Leadership Theories, Models, Traits and Styles
--- Major Theories
--- Major Models and Approaches
--- Conventional Traits and Styles
Different Domains of Competencies Needed in Each
--- Understanding Leadership Competencies
--- Understanding and Using Competency Models
--- Core Competencies to Lead in Any Domain
--- Domain: Leading Yourself
--- Domain: Leading Other Individuals
--- Domain: Leading Small Groups and Teams
--- Domain: Leading Large Groups and Organizations
--- Domain: Leading Communities
Miscellaneous Topics and Perspectives in Leadership
--- Miscellaneous Topics
--- Miscellaneous Perspectives
- also see:
- - -
chief executive role
Leadership Development Planning
- preparation
- - - first understand term "leadership"
- - - what does leadership development look like?
- - - strong value of self-directed learning
- informal activities to learn leadership
- - - go beyond reading books ...
- - - ideas for activities to learn leadership
- customizing your training plan
- - - preparation for designing your plan
- - - determining your training goals
- - - determining learning objectives & activities
- - - developing materials you may need
- - - planning implementation your training plan
- - - evaluating your training plan and experiences
- - - follow-up after completion of plan
- also see:
- - - management development planning
- - - supervisoral development planning
- - - training basics
Legal Information (U.S. Law)
- advertising and marketing laws
- basic introduction to legal system
- Constitution and Declaration of Independence
- contracts(business)
- employee law
- - - employee contracts
- - - - - - basics
- - - - - - "at-will" contracts
- - - - - - non-compete agreements
- - - - - - CEO contracts
- - - - - - miscellaneous topics
- - - major topics and issues
- - - - - - Affirmative Action
- - - - - - age discrimination
- - - - - - disabled workers
- - - - - - discrimination (genera)
- - - - - - drugs in the workplace
- - - - - - Equal Employment Opportunity
- - - - - - HIV/AIDS in the workplace
- - - - - - preventing violence in workplace
- - - - - - privacy rights
- - - - - - racial discrimination
- - - - - - religious protection
- - - - - - safety in the workplace
- - - - - - sexual harassment
- - - - - - sexual orientation discrimination
- - - major employee laws
- - - - - - American with Disabilities Act (ADA)
- - - - - - Child Labor Laws
- - - - - - Civil Rights Act of 1964
- - - - - - Comp. Omnibus Reconcil. Act (COBRA)
- - - - - - Immigration and Nationality Act (INA)
- - - - - - Emp. Retirement Income Security (ERISA)
- - - - - - Fair Labor Standards Act (FLSA)
- - - - - - Family and Medical Leave Act (FMLA)
- - - - - - Fed'l Employee Compensation Act (FECA)
- - - - - - Health Ins. Portability & Acct. Act (HIPAA)
- - - - - - Occup'l Safety and Health Admin. (OSHA)
- - - - - - Unemployment Compensation
- - - - - - Uniformed Services Emp. Rights (USERRA)
- enterprise law
- federal laws
- intellectual property
- lawyer (getting and using)
- nonprofit-specific laws
- reference materials (online libraries, etc.)
- state laws
- telecommunications laws



Management (an Introduction)
- gaining broad context
- - - basics definitions
- - - "leading versus managing? (pros and cons)
- - - history of management in US
- - - current theories
- - - various styles
- - - emerging trends
- what do managers do?
- - - managing yourself
- - - basic, entry-level skills
- - - major function -- planning
- - - major function -- organizing
- - - major function -- leading
- - - major function -- coordinating/controlling
- - - general advice (tips, etc.)
- basic guide to management and supervision
- also see:
- - -
chief executive role
- - - guiding skills
- - - leadership (an introduction)
- - - supervision (an introduction)
Management Development Planning
- preparation
- - -first understand term "management"
- - -what management development look like?
- - -strong value of self-directed learning
- informal activities to learn management
- - - go beyond reading books ...
- - -activities to learn management
- customizing your training plan
- - - preparation for designing training plan
- - - determining overall goals
- - - determining learning objectives and activities
- - - developing materials you may need
- - - planning implementation of plan
- - - evaluating training and experiences
- - - follow-up after completion of plan
- also see:
- - - leadership development planning
- - - supervisoral development planning
- - - training basics
Marketing
- basics
- planning
- positioning
- - - marketing research
- - - competitive analysis
- - - pricing
- - - sales forecasting
- - - position statement
- advertising and promotions
- - - naming and branding
- - - public and media relations
- - - sales
- telemarketing
- online marketing
- evaluating marketing efforts
Operations Management
- basic overview
- purchasing
- control and coordinating function
- product and service development
- quality management
- inventory management
- logistics and transportation
- facilities management
- configuration management
- distribution channels
Organizational Alliances (Mergers, etc.)
- collaboration
- mergers, joint ventures and acquisitions
- also see:
- - - organizational change
- - - organizational communications
- - - organizational performance management
- - - organizations (an introduction)
- - - starting an organization
Organizational Change and Development

- leaders and managers must learn this
- broad context for org'l change and dev.
- field of Organization Development (OD)
- overview of change management
- example of a planned, systemic change process
- org'l dev. activities ("interventions")
- general resources
- also see:
- - - organizational alliances (mergers, etc.)
- - - organizational communications
- - - organizational performance management
- - - organizations (an introduction)
Organizational Communications
- general information
- assessments
- internal communications
- external communications
- also see:
- - - communications (writing)
- - - communications (face-to-face)
- - - interpersonal skills
Organization Development (Field of)
- see Organizational Change and Development
Organizational Performance Mgmnt
- org'l assessments for for-profits
- org'l assessments for nonprofits
- organizational diagnostic models
- examples of org'l mgmnt systems:
- - - balanced scorecard
- - - benchmarking
- - - business process Reengineering
- - - continuous improvement
- - - cultural change
- - - ISO9000
- - - knowledge management
- - - learning organization
- - - management by objectives (MBO)
- - - outcome-based evaluation
- - - program evaluation
- - - strategic planning
- - - Six Sigma
- - - Total Quality Management (TQM)
- organization development -- the profession
- also see:
- - - large-scale interventions
- - - organization development -- the profession
- - - organizational alliances (mergers, etc.)
- - - organizational change
- - - organizational communications
- - - organizations (an introduction)
- - - quality (includes various programs)
- - - starting an organization



Organizational Sustainability
Truly Understanding Organizational Sustainability
Sustainability of For-Profit and Government Org's
--- Strategic
--- Products, Services and Programs
--- Personnel
--- Financial
--- To Develop Organizational Sustainability Plans
Sustainability of Nonprofit Organizations
--- Strategic
--- Products, Services and Programs
--- Personnel
--- Financial
--- To Develop Nonprofit Or'l Sustainability Plans
Suggestions to Address Andy Current Issues
Organizations (an Introduction)

- basics
- - - definition
- - - ways to look at organizations
- - - two types business: for-profit and nonprofit
- - - legal forms and traditional structures
- - - common dimensions
- - - unique features or org's
- - - key concepts
- - - culture
- - - life cycles
- organizational design -- guidelines
- overview of nonprofit organizations
- future -- a new paradigm?
- - - new nature of organizations
- - - some new structures
- also see:
- - - organization development -- the profession
- - -
organizational alliances (mergers, etc.)
- - - organizational change
- - - organizational communications
- - - organizational performance management
- - - organizing (many kinds)
- - - starting an organization
- - - virtual teams
Organizing (many kinds)
- organizing yourself
- tasks, jobs or roles
- organizing staff
- groups
- communities
- new business (for-profit or nonprofit)
- re-organizing current business
- also see:
- - - controlling / coordinating activities
- - - leadership
- - - planning
- - - organization development -- the profession
- - - organizations (an introduction)
- - - starting an organization
Performance Mgmnt (basic concepts)
- what's "performance"?
- overall goal and basic steps
- in perspective
- key terms
- performance planning
- performance appraisal
- performance improvement planning
- benefits and concerns
- measurement: guidelines, myths and examples
- during rapid change
- also see:
- - - employee performance management
- - - group performance management
- - - organizational performance management
Personal Development
- assessments (numerous self-assessments)
- changing your behavior
- continuous learning
- goals (setting personal goals)
- learning style inventory
- mind power
- reading skills
- requirements for effective learning
- student skills
- - - reading skills
- - - tips for studying more effectively
- - - tips to do better on tests
- also see:
- - - career development
- - - personal productivity
- - - personal wellness
- - - training basics
Personal Productivity
- critical thinking
- creative thinking
- decision making
- organizing yourself
- problem solving
- time management
- also see:
- - - career development
- - - personal development
- - - personal wellness
- - - systems thinking
Personal Wellness
- assertiveness
- attitude
- authenticity
- burnout
- cynicism
- emotional intelligence
- financial fitness
- job satisfaction
- motivating and inspiring yourself
- physical fitness
- self-confidence
- stress management
- work-life balance
- workaholism
- also see:
- - - career development
- - - employee wellness programs
- - - personal development
- - - personal productivity
- - - personal wellness



Planning (many kinds)
- business planning
- guidelines & framework for successful planning
- management by objectives
- program planning
- project planning
- strategic planning (vision, mission, etc.)
- also see these specific types of planning:
- - - advertising and promotions planning
- - - disaster planning
- - - career planning
- - - communications plan (external)
- - - communications plan (internal)
- - - computer system planning
- - - feasibility for new business or program
- - - fundraising planning (nonprofit)
- - - fundraising (for-profits)
- - - leadership development planning
- - - management development planning
- - - marketing planning
- - - performance planning (generic)
- - - performance improvement plans (generic)
- - - program planning
- - - research design planning
- - - staffing planning
- - - supervisoral development planning
- - - training and development planning
- also these general topics:
- - - controlling / coordinating activities
- - - evaluations
- - - leadership
- - - organizing (many kinds)
Policies (Personnel)
- employee manuals
- personnel policies
- records management
- also see:
- - - employee law
- - - ethics
Product Development
- basic introduction
- idea for new product or service
- (planning new business around idea?)
- product verification and funding
- product development
- product production
- product distribution, ads/promos, sales & service
- also see:
- - - controlling / coordinating activities
- - - intellectual property law
- - - marketing
- - - operations management
- - - planning
- - - quality management
Program Management
- what's a program?
- feasibility study for new program
- guidelines for program planning and management
- program evaluation
Project Management/
Foundations of Project Management

- Basics of Planning
- Overviews of Project Management
- Roles in Project Management
- Skills Required to Leading Teams and People
Doing Project Management
- Feasibility Studies -- Project Worth Doing?
- Project Planning -- Outcomes, Goals and Obj's?
- Resource Allocation -- What Need to Implement?
- Risk Management Analysis
- Ethical Analysis of Project
- Implementation of Project Plan --
- How Ensure Implementation While Managing Change?
- Earned Value Mgmt -- How Measure Progress?
- Communicating Your Plans and Status
- - - We Communicate to Whom and When?
- Evaluating Projects and Results -- How Do We
- - - Evaluate Implementation and Project Results?
- When Projects Are in Trouble -- What do?
- Pitfalls and What Do We Do If They Occur?
General Resources and Topics
- Glossaries of Project Management Terms
- Resources With Many Resources About Project - - - - Management
- Software Tools to Do Project Management Process
- Organizations Focused on Project Management
- Getting PMP Certification
- Some Related Fields
- Related Library Topics
Public and Media Relations
- managing your public image
- protecting or repairing online reputation
- managing media relations
- additional information for nonprofits
- also see:
- - - advertising and promotion
- - - marketing
- - - sales
Quality Management
- overviews
- benchmarking
- continuous improvement
- failure mode and effects analysis
- general information
- ISO9000
- lean management
- Total Quality Improvement
- Six Sigma
- also see:
- - - controlling / coordinating activities
- - - evaluations
- - - operations management
- - - org'l performance mgmnt (& methods)
- - - planning (many kinds)
- - - product development
Research Methods (Basic Business)
- planning research design
- brief overview of methods
- selecting which methods to use
- method: appreciative inquiry
- method: case study
- method: focus groups
- method: interviewing
- method: questioning
- method: questionnaire
- method: survey
- analyzing, interpreting and reporting results
- also see:
- - - evaluations(many kinds)
- - - feasibility for new business or program
- - - market research



Risk Management
- security systems
- disaster planning
- theft, fraud, forgery, etc.
- also see:
- - - crisis management
- - - ethics management
- - - insurance (business)
Sales
Foundations for Successful Sales
What is Sales?
--- Understanding the Sales Process
--- Understanding the Sales Cycle
Value of Product Knowledge
Useful Skills to Have in Sales
--- Useful Business Skills for Salespeople
--- Useful People Skills for Salespeople
Understanding Types of Clients and How to Engage Them
--- Types of Clients
--- Multi-cultural Customers and Sales
Sales Process and Sales Pipeline
1. Generating Leads - Using Sales Channels
--- Direct Postal Mail
--- Email
--- Face-to-face
--- Internet and Web
--- Social Networking
--- Telemarketing (Phone)
--- Trade Shows
2. Qualifying the Client -- Is Client a Prospect?
--- First Impressions and Establishing Rapport With Leads
--- Understand the Needs and Wants of Each Lead -- Ask the Right Questions
--- Getting to Decision-Makers
3. Sales Interviews and Presentations With Prospects
--- Opening Statements
--- Establishing Rapport and Trust
--- Really Listening (Verbal and Nonverbal)
--- Effusive Sales Presentations
--- Dealing With Objections
4. Sales Proposals and Negotiations
--- Proposals and Sales Letters
--- Negotiations
5. Closing the Sale
--- Techniques for Closing
--- Sales Contracts
6. Account Maintenance and Management
--- Customer Service
--- Customer Satisfaction
Miscellaneous Perspectives and Challenges and Pitfalls
Various Philosophies of Marketing and Sales
Challenges and Pitfalls
Managing Yourself for Successful Sales
Staying Motivated
Keeping Positive Attitude
Organizing Yourself
Managing Your Time and Stress
Managing Sales Activities and Sales Force
Sales Staffing and Training
Sales Forecasting and Goals
Motivating Sales Force
Measuring and Evaluating Sales Activities
Compensating Sales Force
General Resources
Resources Providing Many Resources
Glossary and Dictionaries About Sales
Free Tools and Templates
- also see:
- - - advertising and promotion
- - - product development
- - - marketing
Staffing
- work force planning
- - - succession planning
- specifying jobs and roles
- - - job and task analysis
- - - job descriptions
- - - competencies
- recruiting
- - - sourcing
- - - advertising
- - - online recruiting
- outsourcing functions and service
- - - consultants (getting and using)
- - - - - sample request for proposal
- - - - - sample contract
- - - volunteer programs (including online)
- - - temporary / contingent workers
- screening applicants
- - - interviewing candidates
- - - background checks
- - - testing job candidates
- selecting (hiring)
- - - job offers
- new employee orientation
- retaining employees
- outplacing and downsizing
- exit interviews
- also see:
- - - benefits and compensation
- - - career development
- - - employee law
- - - employee performance management
- - - employee wellness programs
- - - human resource management
- - - leadership development planning
- - - management development planning
- - - personnel polices, handbooks and records
- - - supervisoral development planning
- - - training basics
Social Entrepreneurship
- Basics and Definitions
- Reasons for Social Entrepreneurship
- Earned-Income Generation
- Cause-Related Marketing
- Venture Philanthropy
- Becoming a Social Entrepreneur
- also see:
- - - business planning
- - - fundraising & grantwriting (nonprofits)
- - - project planning
- - - taxation (nonprofit)
- - - strategic planning (vision, mission, etc.)



Starting a For-Profit Business
- feasibility study -- "really start new business?"
- guidelines and checklists
- business incubators
- buying a business
- financing new business
- laws and regulations
- also see:
- - - e-commerce (start business on Internet?)
- - - enterprise law
- - - organizations (an introduction)
Starting Nonprofit Business
- what mean by "Starting a Nonprofit"?
- feasibility study -- "really start nonprofit?"
- consider fiscal sponsorship
- need lawyer?
- nonprofit incubators
- free development program
- checklists for starting new nonprofit
- table of reminders
- free online program to build nonprofit
- also see:
- - - e-commerce (start business on Internet?)
- - - enterprise law
- - - organizations (an introduction)
- - - social entrepreneurship
Supervision (an Introduction)
- gaining broad understanding of supervision
- - - one definition of supervision
- - - typical experience of first-time supervisor
- - - typical responsibilities of a supervisor
- - - typical roles of supervisor
- what do supervisors do?
- - - core skills in supervision
- - - designing organization and staff
- - - staffing
- - - employee training
- - - employee performance management
- - - personnel policies
- basic guide to management and supervision
- general advice (tips, hints, etc.)
- also see:
- - -
chief executive role
- - - guiding skills
- - - leadership (an introduction)
- - - management (an introduction)
Supervisoral Development Planning
- preparation
- - - first understand term "supervision"
- - - what supervisory development look like?
- - - strong value of self-directed learning
- informal activities to learn supervision
- - - go beyond reading books ...
- - - activities to learn supervision
- customizing your training plan
- - - preparation for designing training plan
- - - determining overall goals
- - - determining learning objectives and activities
- - - developing materials you may need
- - - planning implementation of plan
- - - evaluating training and experiences
- - - follow-up after completion of plan
- also see:
- - - leadership development planning
- - - management development planning
- - - training basics
Sustainable Development
- Introduction and Basics
- General Resources and Organizations
Systems Thinking
- Basics -- Definitions
- - - What's a System?
- - - What's Systems Theory?
- - - What's Systems Thinking?
- - - What are Some Systems Principles?
- - - What are Some Systems Tools?
- Systems Thinking in Organizations
- Organizations as Open Systems
- Five Disciplines of Systems Thinking
- some applications
- inquiry and advocacy
- chaos theory
- also see:
- - - continuous learning
- - - learning organization
- - - person
Taxation (For-Profit)
- educating yourself
- basics
- tax planning
- importance of record keeping
- do your own taxes or get help?
- federal income taxes
- employee/payroll taxes
- state and local sales taxes
- state tax obligations
- use tax
- other taxes
- resources
- topic -- independent contractor or employee?
- also see:
- - - buying a business
- - - finances and accounting (for-profit)
- - - fundraising (financing by for-profits)
- - - starting a for-profit business
Taxation (Nonprofit)
- getting tax-exempt status
- importance of record keeping
- federal, state, sales, payroll taxes, etc.
- preparing and filing Form 990s (and disclosure)
- donations and taxes
- unrelated business income taxes (UBIT)
- lobbying and taxes
- topic -- independent contractor or employee?
- also see:
- - - finances and accounting (nonprofit)
- - - fundraising & grantwriting (nonprofits)
- - - starting a nonprofit



Training and Development
- understanding training and development
- - - reasons and benefits
- - - basics about adult learning
- - - basic requirements of learners
- - - basic requirements of supervisors
- - - suggestions to enrich training and development
- understanding learning and development
- - - basic terms
- - - informal/formal & self-/other-directed
- - - types of learning (loops of learning)
- - - strong value of self-directed learning
- formal (not necessarily systematic) T&D
- - - overviews of formal processes
- - - employee - - - orientation programs
- - - employee training programs
- - - - - - corporate training universities
- - - basic guidelines to design training plan
- - - - - - ideas for learning activities
- - - - - - basic guidelines learning objectives
- systematic, formal approaches
- - - analysis (identifying training goals)
- - - designing methods and materials
- - - - - - distance learning (methods and resources)
- - - - - - online Learning
- - - - - - training room design
- - - developing methods and materials
- - - implementing training
- - - - - - selecting a trainer
- - - - - - if you do the training
- - - evaluating training
- Human Performance Technology
- also see:
- - - employee performance management
- - - human resource management
- - - leadership development planning
- - - learning organization
- - - management development planning
- - - staffing
- - - supervisoral development planning


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