Six Sigma is a quality management initiative that takes a very data-driven, methodological approach to eliminating defects with the aim to reach six standard deviations from the desired target of quality. Six standard deviations means 3.4 defects per million. A defect is defined as any unit that does not meet the specified level of satisfaction for the customer. Like TQM and other quality initiatives, Six Sigma includes tools used to drive down defects, improve quality and profits, and thus, morale and profitability.
Before reading more about Six Sigma, it might be helpful to quickly review the major forms of quality management in an organization. These are briefly described at the top of the Quality Management topic.
Various Perspectives on Six Sigma
What is Six Sigma?
Must-Know Phases of a Six Sigma Project Using DMAIC
Six Sigma (Wikipedia)
The History of Six Sigma
many articles, case studies, etc., regarding Six Sigma
Six Sigma Forum
An Introduction to Six Sigma Management
Why Six Sigma DMAIC Problem Solving Always Works
Six Sigma Process Mapping
Next-Generation Six Sigma
Six Sigma: Quality Performance
Related Library Topics
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