Telemarketing

Sections of This Topic Include

Various Perspectives on Telemarketing
Telemarketing Problems

Also see
Related Library Topics

Also See the Library’s Blogs Related to Telemarketing

In addition to the articles on this current page, see the following blogs which have posts related to Telemarketing. Scan down the blog's page to see various posts. Also see the section “Recent Blog Posts” in the sidebar of the blog or click on “next” near the bottom of a post in the blog.

Library's Marketing Blog
Library's Public and Media Relations Blog


Various Perspectives on Telemarketing

Basics and Future

7 Steps to Successful Telemarketing
Telemarketing Etiquette
also see "Selling Over the Telephone"
Dialing for Dollars: Telephone Skills that Matter

Also see:

Advertising and Marketing laws
Appreciative Inquiry
Customer Satisfaction
Customer Service
Feedback
Interviews (exit interviews, by media, for a job, selecting job candidate and research method)
Listening
Presenting
Non-Verbal Communications
Questioning
Sales

Telemarketing Problems to Avoid

Characteristics of Telemarketing Fraud Schemes
Telemarketing Fraud
Do Not Call Registry

General Resources

Standards for the Teleservices Industry: The Time is NOW
American Teleservices Association, with another extensive list of information

Continue to Learn in the Library's Marketing Blog

The Marketing blog is hosted by an expert in marketing who writes two posts per week, including from guest writers. Learn from those posts -- even consider writing an article yourself!

Free Management Library's Marketing Blog


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For the Category of Marketing:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.

Related Library Topics

Recommended Books

Basics, Planning and General Information

Market Research and Trends

Competitive Intelligence

Nonprofit



Basics, Planning and General Information

The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just click on the image of the book. Also, a "bubble" of information might be displayed. You can click on the title of the book in that bubble to get more information, too.



Market Research and Trends

The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just click on the image of the book. Also, a "bubble" of information might be displayed. You can click on the title of the book in that bubble to get more information, too.



Competitive Intelligence

The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just click on the image of the book. Also, a "bubble" of information might be displayed. You can click on the title of the book in that bubble to get more information, too.

Note to nonprofits: Nonprofits "compete" with other nonprofits, too. They compete for funding, attention from their communities and for staff. Also, funders often want to see if their grantees have closely considered whether other nonprofits are already offering the same services in the same areas. So nonprofits should use competitive intelligence, too.



Nonprofit

Nonprofit Program Design, Marketing and Evaluation - Book Cover Field Guide to Nonprofit Program Design, Marketing and Evaluation
by Carter McNamara, published by Authenticity Consulting, LLC. There are few books, if any, that explain how to carefully plan, organize, develop and market a nonprofit program. Also, too many books completely separate the highly integrated activities of planning, marketing and evaluating programs. This book integrates all three into a comprehensive, straightforward approach that anyone can follow in order to provide high-quality programs with strong appeal to funders. Includes many online forms that can be downloaded. Many materials in this Library topic are adapted from this book.

The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just click on the image of the book. Also, a "bubble" of information might be displayed. You can click on the title of the book in that bubble to get more information, too.



Also See

Public Relations -- Recommended Books

Sales -- Recommended Books




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