Call Centers

Assembled by Carter McNamara, MBA, PhD

Call centers provide a variety of services to organizations and customers, for example, handling orders, complaints, providing technical support to customers, etc. The use of call centers is increasing as businesses diversify and their products and services become more complex.

Sections of This Topic Include

Various Perspectives on Call Centers
General Resources

Also see
Related Library Topics

Also See The Library's Blog Related To Call Centers

In addition to the articles on this current page, also see the following blogs that have posts related to Call Centers. Scan down the blog's page to see various posts. Also see the section "Recent Blog Posts" in the sidebar of the blog or click on "next" near the bottom of a post in the blog. The blog also links to numerous free related resources.

Library's Customer Service Blog


Various Perspectives on Call Centers

Call Centers for All Businesses
Prize-Worthy Call Centers: The nine best call centers we covered in 1999
Documenting the Help Desk Contribution to the Organization
Helping Your Help Desk: Seven Considerations to Increase Effectiveness
Call Center Technology - Is It A Help Or A Hindrance In Your Company
Tutorial: Call Centers
Email, Phone or Live Chat: How Best to Serve Your Customers
Consistency is Key -- Reward and Recognition
Reward and Recognition in Call Centers
Call Centers Focusing On Sales Techniques And High-value Services
Words sometimes hard to find? How to use great words for Reward and Recognition in your Call Centres
Recognize the bad stuff too! How to make the good words even more meaningful for Reward and Recognition in your Call Centres
It's Easy to Forget Rewarding and Recognizing People At This Time of Year
T-Online: Bringing Learning Online for Call Center Workers

General Resources

Call Center -- Wikipedia
Extensive list of online articles about call centers
List of call center resources


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For the Category of Customer Service and Satisfaction:

To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.

Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.

Related Library Topics

Recommended Books

Customer Service

Customer Satisfaction



Customer Service

The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just click on the image of the book. Also, a "bubble" of information might be displayed. You can click on the title of the book in that bubble to get more information, too.



Customer Satisfaction

The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just click on the image of the book. Also, a "bubble" of information might be displayed. You can click on the title of the book in that bubble to get more information, too.



Also See

Marketing -- Recommended Books

Sales -- Recommended Books




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