Developed by Authenticity Consulting, LLC
Call Centers
Assembled by
Carter McNamara, MBA, PhD
Call centers provide a variety of services to organizations and customers, for example, handling orders, complaints, providing technical support to customers, etc. The use of call centers is increasing as businesses diversify and their products and services become more complex.
Sections of This Topic Include
Various Perspectives on Call Centers
General Resources
Also see
Related Library Topics
Also See The Library's Blog Related To Call Centers
In addition to the articles on this current page, also see the following blogs that have posts related to Call Centers. Scan down the blog's page to see various posts. Also see the section "Recent Blog Posts" in the sidebar of the blog or click on "next" near the bottom of a post in the blog. The blog also links to numerous free related resources.
Library's Customer Service Blog
Various Perspectives on Call Centers
Call Centers
for All Businesses
The
Evolution of Call Center Technology in the Internet Age
Prize-Worthy Call Centers: The nine best call
centers we covered in 1999
Documenting
the Help Desk Contribution to the Organization
Helping
Your Help Desk: Seven Considerations to Increase Effectiveness
Call Center Technology - Is It A Help Or A Hindrance
In Your Company
Tutorial: Call Centers
Email, Phone or Live Chat: How Best to Serve Your
Customers
Consistency
is Key -- Reward and Recognition
Reward
and Recognition in Call Centers
Call Centers Focusing On Sales Techniques And
High-value Services
Words sometimes hard to find? How to use great words for Reward and Recognition
in your Call Centres
Recognize
the bad stuff too! How to make the good words even more meaningful
for Reward and Recognition in your Call Centres
It's
Easy to Forget Rewarding and Recognizing People At This Time of
Year
T-Online: Bringing Learning Online for Call
Center Workers
General Resources
Call
Center -- Wikipedia
Extensive list of online articles about call centers
List
of call center resources
For the Category of Customer Service and Satisfaction:
To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources.
Also, scan the Recommended Books listed below. They have been selected for their relevance and highly practical nature.
Related Library Topics
Recommended Books
Customer Service
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just click on the image of the book. Also, a "bubble" of information might be displayed. You can click on the title of the book in that bubble to get more information, too.
Customer Satisfaction
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just click on the image of the book. Also, a "bubble" of information might be displayed. You can click on the title of the book in that bubble to get more information, too.
