Developed by Authenticity Consulting, LLC
The Universe of Writing Concerns
Contributed by Deane Gradous, Twin Cities consultantThere are a wide variety of considerations
when developing correspondence.
Type of correspondence |
Audience |
Task, relationship, and image |
Organized for the reader |
Letters (external)
· Decision Memos, reports (internal)· Research reports· Status reports · Meeting reports · Trip reports · Progress reports · Procedures · Newsletters · Request for action FaxTransparencies |
Direction· Up--management· Down--associates · Across--peers · Out--customers Reader analysis· Decision maker· Customer/client · Regulator · Expert/ non-expert · Technician · Operator · Manager |
PurposeTone· Turn on/off· Connotation/ denotation Style· Formal· Informal · Conversational · Personal · Impersonal Correctness· Grammar· Spelling · Proofreading Strength· Concision· Active voice Relationship issues· "You" focus· Positive · Empathic · Inclusive · Problem solving · Collaborative |
IndirectDirectMethods of development· Order of importance· By time · By space, etc. LayoutsHeadingsDataGraphsIllustrations |
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