One response to “Carrying the Stones – Empathy”

  1. Jonathan Bernstein

    When I work with crisis management clients, I advise them that a skilled communicator comes across as compassionate, competent and confident, with compassion — empathy — being the most important component. Those “Three C’s of Crisis Communications” were very much influenced by my own spiritual beliefs and practices.

    Jonathan Bernstein, President
    Bernstein Crisis Management, Inc.
    …and Free Management Library blogger on Crisis Management