10 Top Tips For Implementing Quality Improvement Projects

Ten Ways to give your Quality Management initiative the best chance of success and sustainability.

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Customer Satisfaction is no Longer a Unique Selling Point

A brief look at how today, customer satisfaction alone is no longer enough to guarantee business success. Businesses need to “wow” over their customers by exceeding customer expectations and indeed surprise them.

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Welcome to the Quality Management Blog!

I’m Brian Venge and I’m the host of this blog. You can read more about me next to my picture in the sidebar.   This blog will be about various aspects of quality management, and will focus especially on practical tips and tools, including posts from guest writers. You can learn more about this blog […]

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