Guest post from Quin Harris Total Quality Management (TQM) is an approach that organizations use to improve their internal processes and increase customer satisfaction. When it is properly implemented, this style of management can lead to decreased costs related to corrective or preventative maintenance, better overall performance, and an increased number of happy and loyal [...]
At the heart of every Quality Improvement Initiative lays a solution to a problem. However blatantly obvious this sounds, business improvement practitioners will be the first to admit the process of selecting, applying and measuring the impact of solutions can be a daunting task itself. You don’t always get the luxury of selecting a “no [...]
Speak and Act with Data Irrespective of the type of industry or nature of business, Quality Management tools and programs including Lean, Six Sigma, Kaizen, ISO 9000 & BPM all share one fundamental dependency. It’s called data. Whilst approaches, techniques and duration of these programs will differ, data, on the other hand, will always be [...]
Brian Venge has spent 21 years in Quality Management, in multinational companies across 5 continents and 12 countries. He is also the author of a soon to
be released book, “Pimp Your Biz – The Complete Guide to Improving Your Business Under Any Circumstances.” [Read more
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