About

Purpose of this Customer Service Blog

This blog helps you improve your customer service by providing articles, opinions, commentary and many related resources.  The blog is for a general audience, including beginners and those advanced in customer service.

The benefits of strong customer service are many, including that it ensures:

  1. Clear understanding of your customer’s needs and wants.
  2. Strong, successful relationships with customers.
  3. Continued useful feedback from customers, useful to enhance your products and services.

Examples of Topics (or Categories) Relevant to this Blog

You can understand even more about the focus of this blog by looking at examples of various related topics (or categories) that this blog might write about.  The following list includes examples of related topics as does the list of Related Library Topics in the sidebar.  There may be other related topics, as well.

  • Basics and Overviews
  • General Resources
  • Customer Service
  • Customer Satisfaction

As posts are published, they will be organized into those or other related categories.  Categories that have posts published to them will be listed in the sidebar in Categories of Posts.  Readers can click on a category and see the posts in that category.

About Us, the Co-Hosts of this Blog

We’re Barb Lyon and Kim Vey, the co-hosts of this blog. You can read more about us next to our pictures on the right side of each page in the blog.  We will focus especially on practical tips and tools, and will include posts from guest writers, as well.

How to Use the Library’s Blogs

We have implemented many features to make the blogs very valuable and convenient to use.  To learn how to use the blogs, click on Library Blog’s Home under the header on each page of the blog.

If You’re Interested In Hosting a Blog for the Library

Just click on Contact Us at the bottom of each page and share your idea, including the topic that you would like to blog about.  You would need to commit to publishing a post at least twice a week for at least six months.  In return, you would get tremendous visibility to you and your writing.  You would retain copyright of your writing – see the Copyright in the footer on each page.

Welcome!

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