By Jonathan & Erik Bernstein on May 20, 2013
Revelation of decades-long data access for reporters creates reputation crisis While Bloomberg‘s data terminals, which serve up volumes of intricately detailed financial information to Wall Street pros on a daily basis, have enjoyed a reputation as must-have tools, a privacy breach scandal has landed the company in a threatening crisis. Last week, it was revealed [...]
By Jonathan & Erik Bernstein on May 9, 2013
Going risqué can quickly create a need for crisis management The world of advertising gives us quite a bit of fodder, probably because those in the biz are constantly trying to draw a reaction from the public. The danger there is that it’s quite easy to go too far, putting a company’s reputation at risk. For [...]
By Jonathan & Erik Bernstein on April 10, 2013
Claiming ignorance is not good crisis management As a consumer, how much confidence would you lose in a company if they couldn’t tell you where they picked up 50,000 tons of meat? The Dutch suppliers being questioned in the latest horsemeat development may as well be saying, “hey, we’re either lying to you or horribly [...]
By Jonathan & Erik Bernstein on April 4, 2013
Nearly 11 million pounds of frozen foods pulled from shelves According to USA Today, Rich Products has called for the recall of nearly 11 million pounds of frozen mini cheeseburgers, sandwiches, quesadillas, pizzas and other snacks sold under the Farm Rich, Market Day and Schwan’s brands because of potential E. coli contamination. So often when [...]
By Jonathan & Erik Bernstein on April 2, 2013
Shocking footage shows coach shoving, throwing balls at player’s heads Rutgers University is facing a major crisis after video showing men’s basketball coach Mike Rice hurling basketballs at player’s heads, shoving, yanking collars, and screaming homophopic slurs was broadcast on ESPN’s “Outside the Lines” this afternoon. Video of Rutgers practices from the past two years [...]
By Jonathan & Erik Bernstein on March 17, 2013
Issues with three more ships raise serious crisis management concerns Just as Carnival escaped its position at the top of the news cycle following the drama surrounding the lengthy Triumph tow, another of its ships, Elation, reported steering issues and was escorted back to a nearby port by tugs. At that point, Carnival execs had [...]
By Jonathan & Erik Bernstein on March 2, 2013
Dishonesty is a major crisis management no-no Last Friday, after the sudden resignation of its CEO, the chairman of local news website network Daily Voice sent all employees an email promising good news and big changes. However, upon arrival Monday morning, many of the excited employees were devastated to discover that the “good news” included [...]
Jonathan L. Bernstein, president of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more ...]
Erik Bernstein is a freelance writer and Bernstein Crisis Management's social media manager. He also edits Crisis Manager, a newsletter about crisis management.
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