Sections of this topic
Hope you deal with conflict defines its impact on your organization
The most successful workforces are often made up of people with very different opinions and points of view, not to mention their own set of outside stressors and ways of coping, making conflict inevitable. Handled quickly and correctly, you can come out on the other side of conflicts stronger than you began. Neglect to plan for and deal with it when things heat up, however, and you’re setting yourself up for crisis.
Staff development org School Training Solutions created an infographic that is, essentially, Conflict Resolution 101, and will give you more insight into this much-discussed but rarely defined topic:
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For more resources, see the Free Management Library topic: Crisis Management
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[Jonathan Bernstein is president of Bernstein Crisis Management, Inc., an international crisis management consultancy, author of Manager’s Guide to Crisis Management and Keeping the Wolves at Bay – Media Training. Erik Bernstein is vice president for the firm, and also editor of its newsletter, Crisis Manager]
– See more at: https://management.org/blogs/crisis-management/2015/06/10/recovering-from-a-failure-to-deliver/#sthash.8VNVs1xy.dpuf
