5 responses to “Citibank – A Grimm Fairy Tale (update)”

  1. Ah, they know not with whom they mess …

  2. Aye. Methinks this tale is like the “dragon”. A dragon yet to fall. A dragon moaning “We know how you feel, fair knight. You have been searching the land for two years to find us and ask to be given quarter. We are in complete accordance and will do everything we can not to harm you, (but don’t hold your breath) for being a very large dragon, we can hold ours indefinitely. Yea, verily, all the parts of the dragon hold the other parts in charge of giving the knight his due. Even his brother knight, familiar with the dragon’s “weak place” and offering his aid, is subject to the passing of the bucketh.
    Too bad Mut and Geoff can’t be sacrificed to the dragon. Peace and prosperity might once again reign across the land.

  3. Hi Mr Bernstein, I read your blog, and on behalf of Citi I apologize for your poor experience. I’m hoping the manager with whom you’re interacting at this point is using this as a training opportunity for our staff, going forward.

    If your CitiGold checks are not corrected to your liking, please get in touch with me, and I will make sure that happens as soon as possible.

    If there is any additional information you’d like to share, my emails address is below. Get in touch with me at any time. Thank you very much for being a CitiMortgage Customer. I hope we can regain your trust and confidence in the future.

    Kind regards,

    Michael Cardace, Citi
    Customer Advocacy

    michael.cardace@citi.com
    customer.help@citi.com

  4. Michael, thank you for the courtesy of your comment. I share your hope that the manager with whom I’m interacting, aka “Friar Tuck,” does use this experience constructively. And, I will take you up, by email, on your offer to assist with my checking account, once I hear the final resolution of this situation from the good Friar. If Citibank makes amends by allowing my current mortgage to be modified favorably since a re-fi isn’t possible, it would go a long way towards helping regaining my trust and confidence. As I noted to young Mut, there’s a difference between apologizing and actually making amends.

    Best regards,

    Jonathan

  5. Sir Griffin,

    Dragons can be slain!

    Quixotically yours,

    Jonathan

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