By Theresa Pojuner on April 30, 2012
With social media connecting us to more people globally, technical writing was sure to follow the same path. What does it take to be a global technical writer? How much the global clients need and what they need has to be clearly defined. The key will be in understanding the local culture and language. But [...]
By Gail Zack Anderson on January 31, 2012
We continue describing effective presentation skills by the alphabet. C is for Courage. It takes a certain amount of courage just to get up and speak. It takes even more to be authentic, or to take a risk in front of your peers. Tap in to your courage like the cowardly lion in the Wizard [...]
By Theresa Pojuner on August 24, 2011
The Requirements document has been completed and approved. The next step in getting the product built according to the client’s wishes will be to create a Technical Specifications document to communicate all the technical information gathered from meetings. The document will contain detailed technical instructions and information for the development team (Developers, Engineers, Architects, and [...]
By Gail Zack Anderson on July 21, 2011
We all know we probably could do a better job of listening. But have we really thought about what benefits could accrue to us and our relationships when we really listen?
By Theresa Pojuner on June 28, 2011
In today’s world, a Technical Writer wears many hats and possesses many traits. A Technical Writer will wear hats as an Interviewer, Researcher, Analyst, Editor, and Tester, just to mention a few. The one trait they all have in common is that they must be extremely detailed. The Technical Writer has to be a detail-oriented [...]
By Gail Zack Anderson on April 26, 2011
Today we don’t use the phone just for conversations or to set up meetings; we use it to have the meetings. Has the art of the telephone been lost? Or do we just take it for granted? Here is a checklist of best practices and a few no-nos to keep in mind next time you are doing business over the phone.
By Gail Zack Anderson on April 13, 2011
People these days seem to be impatient, stressed and constantly rushed. As a result of poor listening, we make mistakes, we forget what was said, or we miss nuances in the conversation. We owe it to ourselves and all those we care about at home and at work, to slow down, pay attention, and do the hard but rewarding work of listening.
By Gail Zack Anderson on January 10, 2011
How important is listening to your ability to be a better leader? A better team member? A better friend, sibling, sister-in-law, parent….well, you get the picture. Listening is one of our most important communication skills, something we do every day, and yet fewer than 5% of us ever take any training in it. You might [...]
Gail Zack Anderson, President of Applause, Inc., has nearly 20 years experience in training and coaching. She
provides individual presentation coaching, and leads effective presentation workshops and effective trainer workshops.
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Theresa Pojuner is a Documentation Specialist with over 20 years of writing experience and is skilled in many areas of documentation, for example, Style Guides, Training Manuals and Test Cases, wth a specialty n Technical Writing and Procedures.
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