By Gail Zack Anderson on October 13, 2011
Recently I worked with a wonderful group of professionals, each wanting to be a better speaker. Some wanted to feel more comfortable, to turn nervous anxiety into power. Some wanted to be able to speak more fluently, releasing themselves from relying on notes and slides. And some wanted to break bad habits; notably, the habit [...]
By Gail Zack Anderson on April 18, 2011
Some of us are really good at giving positive feedback. Others are really good at giving negative feedback. Not many seem skilled in providing both, what I call balanced feedback. Let’s take a look at what can happen when you give feedback, either too positive or too negative, and what happens when you give balanced feedback.
By Gail Zack Anderson on March 3, 2011
You probably spend a great deal of your workday in meetings, phone conversations and face to face conversations of all types. While communication is rarely perfect, here are five tips for making your communication clearer, with fewer opportunities for misunderstandings.
By Gail Zack Anderson on February 13, 2011
We all want to approach conflict situations with clear, honest communication that leads to a productive solution everyone can feel good about. But old habits and norms sometimes block direct, open communication. Use these suggestions as a checklist to see if you are communicating in the best possible way at your organization. If you aren’t, [...]
Gail Zack Anderson, President of Applause, Inc., has nearly 20 years experience in training and coaching. She
provides individual presentation coaching, and leads effective presentation workshops and effective trainer workshops.
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Theresa Pojuner is a Documentation Specialist with over 20 years of writing experience and is skilled in many areas of documentation, for example, Style Guides, Training Manuals and Test Cases, wth a specialty n Technical Writing and Procedures.
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