By Theresa Pojuner on December 29, 2011
A company should always have a process in place whenever changes occur. This should be noted in a department Style Guide as a process. If it already exists, make sure that document revisions are part of the change process and that all necessary people are notified of changes. The change process will ensure that the process [...]
By Gail Zack Anderson on December 6, 2011
There is something about our crazy busy work life that works to our disadvantage; we sometimes feel so rushed and hurried to accomplish more and more, that we start moving at the speed of sound. And it’s not always a good sound. When you have no time to think, to breathe, or to express positivity, [...]
By Theresa Pojuner on September 7, 2011
Creating easy to read guides for users is essential for all products to succeed. With any new product, some users are reluctant to change, but if the Technical Writer can provide an easy to read, friendly, and understandable user or training guide, less resistance would be encountered. The user cannot be expected to instinctively know [...]
By Norm Schultz on June 30, 2011
Part 3: For Organizations You have probably heard that you should have a communication strategy in place for major change. But what does that look like, who is involved, and how do you do it? Timing is also a very important factor. For example, when two major airlines merge – it is kind of hard [...]
By Norm Schultz on June 20, 2011
Most leaders underestimate the importance of their ability, willingness, and visibility in communicating about change efforts. You can reinforce and support your people as they move through the change by avoiding these common mistakes, and by taking proactive steps to help lead the way.
By Norm Schultz on June 12, 2011
Surprise! Your organization is experiencing a major change…again. It’s a new process…or a merger…or reorganization…or a new product launch…or a new customer…OK, you get the picture. Just about the time you begin to feel comfortable with the last major change, here comes another one. It’s a sign of the times. In this series, we will [...]
By Gail Zack Anderson on June 2, 2011
Over time, as I heard and experienced similar audience behaviors, I developed and shared the Intervention Escalator, a reminder to start with more subtle interventions, and move toward more extreme responses only as needed. The hope was that presenters could use subtle but active interventions to maintain harmony in meetings, presentations, or training sessions without relying on extreme or unilateral methods.
Gail Zack Anderson, President of Applause, Inc., has nearly 20 years experience in training and coaching. She
provides individual presentation coaching, and leads effective presentation workshops and effective trainer workshops.
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Theresa Pojuner is a Documentation Specialist with over 20 years of writing experience and is skilled in many areas of documentation, for example, Style Guides, Training Manuals and Test Cases, wth a specialty n Technical Writing and Procedures.
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