By Theresa Pojuner on May 14, 2012
One of the most difficult things to do is to describe to someone how to put something together or how to operate a device. How do you communicate to someone the procedure to put parts together to build a plane, boat, or car? Or how do you put the pieces of a table or chair [...]
By Gail Zack Anderson on May 7, 2012
J is for the pure Joy of presenting. How often we view presenting as a chore, something to be worried over, gotten though, and sometimes frightened by. The truth of it is, if we can get into the moment, presentations can be nearly effortless and even joyful.
By Theresa Pojuner on April 30, 2012
With social media connecting us to more people globally, technical writing was sure to follow the same path. What does it take to be a global technical writer? How much the global clients need and what they need has to be clearly defined. The key will be in understanding the local culture and language. But [...]
By Gail Zack Anderson on April 23, 2012
Have you ever stumbled a little over your introduction? I sure have! I vividly remember once I was being introduced, and the person introducing me forgot my name. The nervousness must have been contagious, because when I started to speak, I practically forgot my own name as well. Not an auspicious beginning, right? Introductions are [...]
By Theresa Pojuner on April 15, 2012
The cloud (virtual software service) and mobile devices are now being used more and more as a means to provide users easier access to documentation and training. What does that mean for Technical Writers? It means more opportunities, work, imagination, and knowledge, More opportunities will exist for the Technical Writer to become involved in working [...]
By Gail Zack Anderson on April 10, 2012
As you know, we continue our alphabetical count-down of communication attributes and skills. Today we focus on some key words for the letter H. H is for… Heart. When we focus on just the facts, we are missing such a critical element; the heart. Great speakers speak from their hearts. They have an attitude of [...]
By Theresa Pojuner on April 1, 2012
If you are currently employed: begin to write even if it is about a simple process or procedure that you perform daily. write about your job and what the requirements are for that position. write about all your daily tasks and how long it takes to perform the job. This is a good way to [...]
By Gail Zack Anderson on March 26, 2012
Here are some of the words starting with the letter G that we can use to describe a highly effective speaker. See which ones you resonate with, and then let me know if you can think of others. Gracious. I know it sounds obvious, but when we are speaking we often become terribly self-focused. Instead [...]
By Theresa Pojuner on March 19, 2012
The Visual Communicator/Designer is involved in the page layout, the framework, the elements on a page; it is never ending for a Visual Communicator. Creativity is everything for a Visual Communicator. As a Technical Writer, you also have to be a visual designer. You need to be up on all the popular tool sets as [...]
By Gail Zack Anderson on March 12, 2012
We continue with our alphabet of terms for great speaking. Focus. When we speak in a focused way, all our energy works toward the same end–getting our message across. Our thoughts, our words, and our bodies all work together to send a unified, cohesive message. When we are in this particular state, words tend to [...]
Gail Zack Anderson, President of Applause, Inc., has nearly 20 years experience in training and coaching. She
provides individual presentation coaching, and leads effective presentation workshops and effective trainer workshops.
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Theresa Pojuner is a Documentation Specialist with over 20 years of writing experience and is skilled in many areas of documentation, for example, Style Guides, Training Manuals and Test Cases, wth a specialty n Technical Writing and Procedures.
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