By Theresa Pojuner on February 20, 2012
When problems are encountered during the testing phase of a product or application, they have to be noted so that the problem can be corrected or prevented before the next testing phase. These problems have to be noted within a form known as a List of Errors form or a Problem and Resolution form or [...]
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By Gail Zack Anderson on February 13, 2012
We have been exploring the qualities of great presenters, starting with A and on our way to Z. Each week we list one or several attributes of great presenters and communicators, and suggest some ways you can build that characteristic in your own speaking. If you want to play along, suggest your own great words [...]
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By Theresa Pojuner on February 6, 2012
Once the application/product has been created and before it goes live, a detailed quality check will be conducted. To perform this check and to ensure that all functionality/features/ attributes/ facets of the product perform as intended, a Test Plan is created and used to perform a detailed check on the application/product. A test plan can [...]
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By Gail Zack Anderson on January 31, 2012
We continue describing effective presentation skills by the alphabet. C is for Courage. It takes a certain amount of courage just to get up and speak. It takes even more to be authentic, or to take a risk in front of your peers. Tap in to your courage like the cowardly lion in the Wizard [...]
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By Theresa Pojuner on January 22, 2012
I am seeing a trend here, where TW=BA=UX. Multitalented Technical Writers are now becoming more involved within organizations. They must know the business as well as a Business Analysts, and they are also becoming our Usability Experts. They are a versatile, adaptable, resourceful group of writers, mainly because their function is in knowledge transfer. They [...]
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By Gail Zack Anderson on January 17, 2012
We have begun to explore the qualities of great presenters, starting with A and going all the way to Z. In each post I will list one or several attributes of great presenters and communicators, and suggest some ways you can build that characteristic in your own speaking. B is for brilliant…..
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By Theresa Pojuner on January 9, 2012
I’ve come up with the following tips to follow when creating a document. You can think of it as a checklist. Hope you find it helpful. Know your SME (Subject Matter Expert) – find them and collaborate; create relationships and work with them and inform them of why you’re there; use any opportunity to gather [...]
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By Gail Zack Anderson on January 2, 2012
If you want to play along, suggest your own great words starting with the letter for that week. Better yet, help me out by suggesting a word for the next letter of the alphabet! And let me know how you are using these ideas to build your own habits and characteristics for great speaking.
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By Theresa Pojuner on December 29, 2011
A company should always have a process in place whenever changes occur. This should be noted in a department Style Guide as a process. If it already exists, make sure that document revisions are part of the change process and that all necessary people are notified of changes. The change process will ensure that the process [...]
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By Gail Zack Anderson on December 21, 2011
Ever hear someone speak who sounds like she or he is asking questions instead of making statements? This bad habit can undermine your credibility and make listeners think you are unsure of everything you are saying. Find out how to identify and stamp out the dreaded upward inflection.
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Gail Zack Anderson, President of Applause, Inc., has nearly 20 years experience in training and coaching. She
provides individual presentation coaching, and leads effective presentation workshops and effective trainer workshops.
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Theresa Pojuner is a Documentation Specialist with over 20 years of writing experience and is skilled in many areas of documentation, for example, Style Guides, Training Manuals and Test Cases, wth a specialty n Technical Writing and Procedures.
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