Five Key Steps to Successful Team Presentations:

You may be presenting as a team to win new business, update a major project, or as part of a conference or special event. Any time you are presenting as a team, you need to take specific steps to be sure the whole team works well together to make the presentation a success. Select a […]

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Better Communication: Check Your Approach

A recent workshop discussion led to this question: what kind of communicator are you, really? What are the best practices to adopt in order to be a great communicator? The class participants thought about what kind of attitudes we sometimes bring to communication, and came up with this list of best practices. As you read […]

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Best in Class Power Phrases

How you speak, and the words and phrases you use, make a huge impact in the way you are perceived on the job, as well as in everyday life. For example, every time I hear someone say, “no problem,” I cringe. Why are you even bringing up the word problem? Instead, focus on the positive […]

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Five Keys to Effective Communication

How much time do you spend each day communicating person to person? You may be solving a problem with a customer, leading your team on a project, holding a meeting, or discussing performance issues. I bet this is a huge part of your workday. Yet most of us give very little attention to what kind […]

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No Problem…and Other Negative Expressions to Avoid

How often have you heard the following phrases? No problem I can’t do that You’ll have to I’m not going to discuss that I’m not going to take up your time I’m not going to go into detail That will never work It’s a good idea, but It is so easy to fall into the […]

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