Five Keys to Effective Communication

How much time do you spend each day communicating person to person? You may be solving a problem with a customer, leading your team on a project, holding a meeting, or discussing performance issues. I bet this is a huge part of your workday. Yet most of us give very little attention to what kind […]

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No Problem…and Other Negative Expressions to Avoid

How often have you heard the following phrases? No problem I can’t do that You’ll have to I’m not going to discuss that I’m not going to take up your time I’m not going to go into detail That will never work It’s a good idea, but It is so easy to fall into the […]

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How to Make a Keynote Presentation More Engaging

Today’s speakers need to do more than impart information to their listeners. With all the competition for attention, speakers like you know it is important to connect with and engage your audiences. That may be pretty easy to do with a small group or meeting, but how about when you are speaking at a forum, […]

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Six Ways to Become a Super-Listener

You know how full every minute of your day is. Packed with meetings, phone conversations, travel, family commitments, e-mail. It goes on and on. But if we let our busy lives get in the way of good listening, there is a steep price to pay. That price includes losses in efficiency, effectiveness, and even in […]

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How to Foster Communication that is Honest, Clear and Direct

How are you at speaking directly and clearly? Some of us like to “sugar coat” the truth so we don’t hurt anyone’s feelings. Others are “too blunt” to the point of harshness. If you fall in one camp or the other, finding a balanced approach might be a better way to go. Pay attention to […]

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