3 responses to “What’s Your Communication IQ?”

  1. What do you do when you overreact? I yelled at another manager because his department made a stupid mistake that caused my team lot of trouble. But we fixed it and now I think I was harder on him than I really needed to be. Should I just let the matter lie?

  2. Sam,

    If you think your behavior was out of proportion and you feel a bit uneasy about it, then I suggest you act on that. Go to your colleague and say something like, “In my stress in trying to make our deadline (or whatever the situation was), I was rougher on you than I think you deserved. I’m sorry and apologize for my outburst. I want us to be able to work together well in the future.”

    Then you can shake hands or go for coffee or invite him to lunch or whatever to demonstrate not just a verbal apology but also something concrete.

  3. […] In spite of seeming to have little useful purpose, small talk serves many functions. It helps develop positive relationships between friends, work colleagues and new acquaintances. It also paves the way before engaging in more functional topics of conversation with others. Therefore,  having skills for small talk will give you more confidence and get you through the discomfort. Also see Smart Networking and What’s Your Communication IQ? […]

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